FAQs
Q. How long will it take for my order to arrive?
A. Orders are processed within 1-2 business days and typically arrive within 3-6 business days.
Q. Where do you ship from?
A. We ship directly from our fulfillment center here in Cape Town, ensuring fast and reliable delivery.
Q. Is delivery free?
A. We offer free delivery on all orders.
Q. Does the InfuSkin kit come with serum?
A. Yes! Every InfuSkin kit includes our premium serum for optimal absorption and results. We also offer serum refills so you can continue your treatments seamlessly.
Q. How often should I use the InfuSkin Micro-Infusion Kit?
A. We recommend using it every 2-4 weeks for the best long-term results.
Q. Does the treatment hurt?
A. Not at all! InfuSkin’s micro-infusion technology is designed to be virtually painless, with ultra-fine hollow needles that gently infuse serum into the skin for maximum absorption.
Q. Can I use any serum with this device?
A. While InfuSkin is compatible with most serums, we highly recommend using our InfuSkin Micro-Infusion Serum for the best results. Our formula is designed for deep hydration, collagen stimulation, and optimal absorption through micro-infusion.
Q. How does InfuSkin compare to in-clinic treatments?
A. Professional in-clinic micro-infusion treatments can cost R5000+ per session. With InfuSkin, you get the same professional-level results at home for a fraction of the cost!
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, American Express, and other major credit/debit cards. We use Yoco (those little blue card machines you see all over SA) to accept payments.
Q. Is checkout secure on your site?
A. Yes! Our website is SSL-encrypted and fully secure for all transactions.
Q. What if I have an issue with my order?
A. We’re here to help! If you experience any issues, contact our customer support team for assistance.